FREQUENTLY ASKED QUESTIONS
Q.What is e-naps?
Electronic Nigerian Army Payroll System
Q. How do I access my e-naps email?
By clicking on the icon showing “ACCESS YOUR PAY-SLIPS” on the website (https://nafc.army.mil.ng) homepage. This will display another page. Key in your login credentials. (Your “ Username” and “Password”)
Q. Do I need to put the oblique (/) sign when typing my username to access my email?
You don’t need to put the oblique (/) sign.
Q. Does my username have any format guiding it?
Yes, the format is:
Your Surname.Service nos without the [email protected]
Q. Is my username the same thing as my e-mail address?
Yes, the username is the same thing as the e-mail address.
Q. Is my username or password case sensitive?
The username is NOT case sensitive but the password is case sensitive.
Q. Who do I contact if I don’t see my payslip in my inbox?
Call the number 09075768788 or send an email to [email protected]
Q. Who do I contact if I have any problems accessing my email?
Call the number 09075768788 or send an email to [email protected]
Q. Can I change my username and password?
No, the Username CANNOT be changed, but the password CAN be changed.
Q. How do I change my password?
Click on the link on the website homepage showing “INSTRUCTIONS ON HOW TO ACCESS YOUR PAY-SLIPS” This will show a set of instructions guiding you towards changing your password.
Q.What do I do if there are irregularities on my payslip?
Call the number 09075768788 or send an email to [email protected]
Q.Who do I contact on issues regarding my salary or step?
Call the number 09075768788 or send an email to [email protected]